BPI works well as a means for

• Analyzing how effective a current process is at meeting customer requirements

• Evaluating new technologies or tools that could automate or simplify a process

• Integrating new requirements into existing processes

• Designing new processes from the "ground up"

• Documenting best practices

• Getting an updated set of customer requirements

• Sketching out a new process that may provide a quantum leap in performance (as opposed to an incremental change)

• Determining if you can lower costs and/or improve performance in measurable ways

When to Consider Using BPI

• When the current service or product is recognized as no longer meeting identified needs

• When opportunities driven by change present themselves (e.g., new tools or technologies, new developments, such as expansion of the fleet, adding new terminals)

• When it is possible to hire outside help that is trained in these topics and has first hand expereince with the best practices that actually work.

• When there are obvious inefficiencies, multiple handoffs, frequent breakdowns, or other indicators that the process is in disrepair

• When the current "way we do business" just doesn't make sense anymore